crickex now Privacy Policy

crickex now (referred to below as "we", "us", or "the platform") places the highest importance on the privacy of its users' personal information. This privacy policy explains what types of information are collected from you when you use crickex now's website and services, how that information is processed, and what steps we take to protect your information.

This policy should be read together with crickex now's Terms and Conditions. Creating an account or using the services on the platform means you agree to each clause of this policy. If you do not agree with any clause, you are requested not to use the platform's services.

This privacy policy has been prepared in compliance with applicable laws and digital security regulations of Bangladesh. We reserve the right to change this policy at any time, and users will be notified of significant changes.

crickex now may collect the following types of information at various stages:

2.1 Registration and Account Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (National ID, passport, or birth certificate)
• Address and nationality-related information

2.2 Financial Transaction Information

Payment information provided via bKash, Nagad, Rocket, or bank transfer during deposits and withdrawals is recorded. Full card or account numbers are not stored on our servers; the payment gateway manages this information through its own secure methods.

2.3 Usage and Activity Information

• Login and logout times on the platform
• Game history, betting activity, and win/loss records
• Content of customer service communications (live chat and email)
• Bonus claims and promotional activity

2.4 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system and device model
• Page visit history and session data
• Information collected from cookies and similar tracking technologies

Collected information is used for the following purposes:

• Account Management: Confirming registration, verifying identity, and keeping accounts secure.
• Service Delivery: Processing deposits, withdrawals, betting, and gaming activities smoothly.
• Customer Support: Helping resolve issues via 24/7 live chat and email.
• Fraud and Illegal Activity Prevention: Detecting and preventing multiple accounts, bot usage, or money laundering.
• Legal Compliance: Storing and disclosing information in accordance with applicable laws and regulations.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Promotional Communications: Informing you about bonuses, offers, and updates with your consent.

Your information will not be used beyond the purposes stated above. Relevant information may also be analysed as part of following Responsible Gaming guidelines, in order to identify whether any user is exhibiting problem gambling behaviour.

crickex now follows industry-standard security practices to protect your information. All data is transmitted via SSL encryption and stored in encrypted form on servers.

4.1 Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be retained for at least five years for legal compliance and dispute resolution purposes.

4.2 Security Measures

• 256-bit SSL encryption — on all data transfers
• Passwords stored using one-way hashing
• Automatic alerts and account lock on suspicious login attempts
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can view sensitive information
• Firewall and intrusion detection systems

However, no method of transmitting information over the internet is 100% secure. We ensure protection to the best of our ability, but cannot guarantee that unauthorised access is completely impossible.

crickex now does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Processors: Information necessary to complete bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment providers.
• Identity Verification Services: Approved third-party services may be used to complete the KYC (Know Your Customer) process.
• Legal Requirements: Information may be disclosed pursuant to a valid order from a court or appropriate authority.
• Fraud Prevention: Necessary information may be exchanged with industry partners to prevent fraudulent activity.
• Business Succession: Information may be transferred in the event of business restructuring or change of ownership, in which case users will be notified in advance.

Agreements with any third-party service providers include conditions to maintain data confidentiality, and they may only use the information for specified purposes.

The crickex now website uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and ensure core functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Used to analyse platform usage and improve services.
• Security Cookies: Help prevent fraudulent activity and CSRF attacks.

6.2 Cookie Management

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may disrupt some key functions of the platform and you may not be able to stay logged in.

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
• Right to Object: You may opt out of marketing-related communications.
• Right to Data Portability: You may request your information in a common format.

To exercise these rights, contact our customer support via 24/7 live chat or email. We will endeavour to respond to requests within a reasonable time.

crickex now strictly enforces a 21+ age policy. No person under the age of 21 is permitted to open an account or use the platform.

An age verification process is followed at the time of registration. If it is found that a minor has created an account, that account will be closed immediately and the related information will be deleted. We recommend the use of parental control tools to keep minors away from gaming.

For more information on responsible gaming, please visit our Responsible Gaming page.

crickex now reserves the right to change, amend, or update this privacy policy at any time. Changes will be published on this page and the date of change will be noted above.

You will be notified of significant changes via your registered email or live chat. Continued use of the platform after changes means you consent to the revised policy.

If you wish to know about previous versions of the policy, please contact customer support. You can also visit our FAQ section to learn more about this policy and the platform's general rules.

If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team:

• Live Chat: Contact us 24/7 directly via live chat in Bengali or English.
• Email: [email protected] — use the subject line "Privacy Request" for privacy-related requests.

We generally respond to emails within business days. For urgent matters, contacting us via live chat will get you a faster response. crickex now is always committed to protecting your privacy.